FOUNDATION COURSE FOR TRAVEL AGENT
The training course includes modules which will enable the trainee to gain a solid background and give him or her all keys to fully understand all aspects of the position. It also includes an on-job training so the trainee can actually do and understand what he or she will be doing once in a company and be trained accordingly.
Travel and tourism
• The role of travel and tourism professionals
• Commercial activities generating income
• Requirements and competencies
• Careers in travel and tourism
• Features and competencies of the travel agent
• International Organizations
• Regional and national Organizations.Geography
• How to sell travels
• How to read a map
• International City Codes
• Route planning
• Timezones and travel time
• Means of transport.Travel requirements
• Travel documents
• Precautionary health measures
• Taxes, customs and currencies
• Travel insurance
• Services and informations provided by the travel agent
• Information book.
Road transport: rail
• Benefits of rail
• Tourist trains.
Road transport: cars and campers
• Rental services
• Renting a car
• Renting a camper.
• Forms of accommodations
• Terms and conditions
Sea transport: ferries and cruises
• Cruises: a booming sector
• Understand the sector
• Features and benefits
• Selling cruises.
• Forms of tours and packages
• Brochures and pricing
• Booking and accounting procedures
• Booking conditions and extent of liability.
• Air transport
• Codes, terminology and definitions
• Flight schedules
• Airports and flights
• Air transport regulations.
• The role of the travel agent
• Useful techniques: get the customer confident
• Manage the customers’ requests
• Manage unsatisfied customers
• How to deal with stress.
• Travel and tourism and technology
• Uses of technology and major softwares
• The internet.
• Passenger Air Tariff (PAT)
• Travels vs. prices
• Selection criteria for prices
• Special routes and destinations
• ‘OW Through’ price
• ‘RT’ and ‘CT’ prices
• PTA transactions
• Credit and debit cards
• Taxes, charges and fees
• Prices for children and new-borns
• Special prices
• Dangerous Goods Cat. 9
• Aviation Safety & Security.
• In a travel agent company or an airline GSA
• Familiarisation with travel agent duties
• Full use of Amadeus software from creating a PNR to ticket sales.
Application : Jan / Feb & June / July / Aug
Days of Course : 2 – 3 times per week, based on a Pre Set calendar
Time of courses from Monday to Saturday : Either 09:00 to 13:00 OR 13:00 to 16:00
Payment Facilities : Facilities of payment exist. Do call the school for more info.