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ENGLISH FOR HOSPITALITY TRADES

Offered by – MITD

COURSE OVERVIEW


In this course you will learn to :

Greet the Guests : Housekeeping, Front Office, Restaurant ,Describe the different Types of Rooms and Room Amenities , Phonetics , Present Mauritius : Sites, Climatic Conditions and Festivities, Know the Menu, Present the Menu and Drinks , the Telephone Etiquette and Skills ,Communicate with Guests ,Inform about the Hotel Services ,Take an Order ,The Food Service ,Deal with Customers complaints ,Give Directions : Indoor/Outdoor ,Demonstrate Polite Behaviour in Conversation ,Make Suggestions and Recommendations.

STUDY MODE


Part time

DURATION


15 Weeks

AWARDING BODY


MITD

INTAKE


Application deadline is end of February Application will be followed with an interview.

ENTRY REQUIREMENTS


Profile of Trainees: Receptionists, Housekeepers, Waiters, Bartenders and any other front liners involved with guests.


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