Certificate in Retail Banking Conduct of Business
The Certificate in Retail Banking Conduct of Business (CertRBCB®) has been designed to help banks and building societies embed understanding of the Retail Banking Conduct of Business and payment services regulations within their organisations and to assist in the implementation of regulation within the context of providing a high quality customer experience.
The qualification has been developed for customer-facing staff and equips them with the tools and terminology necessary to analyse the retail banking products that support their clients needs, wants and aspirations.
It gives students a thorough grounding in the workings of the sector, the relationship between financial services providers and consumers and the different types of retail products available. It then helps students to overlay this core knowledge with an enhanced understanding of the key principles of customer service excellence and enhances the skills needed to apply these principles to real-life situations.