COURSE OVERVIEW

A hotel guest relations officer (GRO)  is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering.

STUDY MODE

DURATION

AWARDING BODY

INTAKE

ENTRY REQUIREMENTS

Profile of Trainees- School leavers, new recruits and hotel staff willing to acquire additional skills.