COURSE OVERVIEW
A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering.
STUDY MODE
Part time
DURATION
20 Weeks
AWARDING BODY
MITD
INTAKE
Application deadline is end of February Application will be followed with an interview.
ENTRY REQUIREMENTS
Profile of Trainees- School leavers, new recruits and hotel staff willing to acquire additional skills.