- Truncking
- Call handling
- System Recording
- Understanding IVR
- Configuring IVR
- Interfacing with PSTN
- Operator Panel
- Reports (CDR)
- Call parking and transfer
STUDY MODE
Part time
DURATION
8 weeks
AWARDING BODY
MITD- Information and Communication Technology
INTAKE
Several intakes per year depending on demand.
ENTRY REQUIREMENTS
Basic course in open source telephony