COURSE OVERVIEW

• • Truncking
  • Call handling
  • System Recording
  • Understanding IVR
  • Configuring IVR
  • Interfacing with PSTN
  • Operator Panel
  • Reports (CDR)
  • Call parking and transfer

  STUDY MODE

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  Part time

  DURATION

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  8 weeks

  AWARDING BODY

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  MITD- Information and Communication Technology

  INTAKE

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  Several intakes per year depending on demand.

  ENTRY REQUIREMENTS

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  Basic course in open source telephony